Privacy Policy
This Privacy Policy explains how OnSnap.ca ("OnSnap.ca," "we," "us," or "our") collects, uses, stores, discloses, and protects personal information when you use our websites, software, and digital services (collectively, the "Services").
Effective date: March 9, 2026
Last updated: March 9, 2026
1. Overview
We collect and process information to provide, maintain, secure, and improve the Services; process transactions; communicate with users; and comply with legal obligations. We handle personal information in a manner consistent with applicable privacy and data protection laws.
2. What Information We Collect
The information we collect depends on how you interact with OnSnap.ca and may include account details, technical usage data, transactional records, communications, and preferences.
3. Information You Provide Directly
- Contact details such as name, email address, company name, and mailing address.
- Account credentials and profile information.
- Billing and transaction information submitted in connection with purchases.
- Support requests, survey responses, and other communications you send us.
4. Information Collected Automatically
When you access the Services, we may automatically collect device and usage information such as IP address, browser type, device identifiers, operating system, referral pages, access times, pages viewed, clickstream data, and diagnostic log events.
We may also collect information through cookies, local storage, analytics tools, and similar technologies to understand usage patterns and improve service performance.
5. Cookies and Tracking Technologies
We use cookies and similar technologies for core site functionality, security, session continuity, preferences, and analytics. You can manage cookie settings through your browser controls, but disabling certain cookies may reduce functionality of the Services.
6. How We Use Information
- Provide, operate, and improve the Services.
- Create and manage accounts, authenticate users, and secure access.
- Process payments, subscriptions, and related service administration.
- Communicate about updates, security notices, support, and service messages.
- Detect, investigate, and prevent fraud, abuse, and security incidents.
- Comply with legal, regulatory, and contractual obligations.
7. Legal Bases and Lawful Use
Where required by applicable law, we process personal information under one or more lawful bases, including performance of a contract, compliance with legal obligations, legitimate interests (such as security and service improvement), and consent where obtained.
8. How We Share Information
We do not sell personal information in exchange for monetary payment. We may share information with service providers, business partners, advisors, affiliates, and authorities as necessary to operate the Services, process transactions, protect rights, or comply with legal requirements.
9. Service Providers and Vendors
We may use third-party providers for hosting, infrastructure, analytics, customer support, communications, and payment processing. These providers are permitted to process personal information only as needed to perform services on our behalf and subject to appropriate confidentiality and security obligations.
10. Compliance With Law
We may disclose information when we believe disclosure is required by law, court order, legal process, or governmental request, or when necessary to enforce our terms, investigate misconduct, or protect the rights, safety, and security of OnSnap.ca, users, or others.
11. Business Transfers
If OnSnap.ca is involved in a merger, acquisition, financing due diligence, reorganization, asset sale, or similar transaction, information may be transferred as part of that process, subject to applicable confidentiality and legal requirements.
12. Data Retention
We retain personal information for as long as needed to provide Services, complete transactions, meet legal obligations, resolve disputes, and enforce agreements. Retention periods vary based on the nature of the data and the purpose for which it was collected.
13. Security
We maintain administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
14. International Data Transfers
Depending on where you access the Services, your information may be processed in countries other than your own. Where required, we implement appropriate safeguards for cross-border transfers in accordance with applicable data protection law.
15. Your Choices and Rights
Subject to applicable law, you may have rights to access, correct, update, delete, restrict, object to certain processing, or receive a copy of your personal information. You may also have the right to withdraw consent where processing is based on consent. We may request verification of identity before fulfilling requests.
16. Marketing Communications
You may opt out of receiving marketing emails by using the unsubscribe link in those communications or by contacting us. Even if you opt out of marketing messages, we may still send important transactional or service-related notices.
17. Children's Privacy
The Services are not directed to children under 13 (or the minimum age required by applicable law), and we do not knowingly collect personal information from children without appropriate legal basis. If you believe a child has provided information, contact us so we can take appropriate action.
18. Third-Party Links
Our Services may contain links to third-party websites or services. We are not responsible for their privacy practices or content. Please review the privacy policies of those third parties before providing personal information.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect legal, operational, or service changes. We will post the updated policy on this page and revise the "Last updated" date. Continued use of the Services after an update means you accept the revised policy.